Our Policies are important for the safety and comfort of all our guests. By authorizing us to charge the credit card on file, the booking party agrees to the following:
OCCUPANCY: Rates for most rooms are based on double occupancy. 2 additional guests may be accommodated in Rooms 6, 7 and 9. Extra guests are at the Rugosa’s discretion and may be subject to additional fees. State & local occupancy tax is extra.
DEPOSIT: For all reservations of three (3) nights or less, the reservation must be paid in full at the time of booking. For reservations of four (4) nights or more, a three night deposit is required at the time of booking and the balance will be automatically charged to the credit card on file at check-in. For multi-room reservations, a deposit of 20% is required at the time of booking.
CANCELLATIONS: We are a small family run guest house and cancellations greatly affect us. Should you need to cancel or change your reservation, please do so 14 days in advance of your arrival date in order to receive a full refund of your deposit. Cancellations with 14 days or less notice will result in the full loss of your deposit (equal to three nights of your stay). This includes cancellations due to COVID-19 sickness or exposure. All reservations are non-refundable after check-in. Please consider purchasing travel insurance of your choice.
3rd PARTY RESERVATIONS: Reservations made through a 3rd party may be subject to additional fees. Additionally, cancellation policies may differ when booked through a third party. For the best rates, we recommend booking directly through our website.
CHANGES: Guests are welcome to make changes to their reservations with 14 days notice or more. Changes with 14 days or less notice may be subject to a change fee of $50 if we are able to accommodate the changes.
NO SHOW: In the event of a No-Show your stay will be non-refundable and the balance of the stay will be cancelled.
CHECK-IN: 3:00 PM
When you arrive, you will find an envelope with your name on it containing a welcome letter, directions to your room and your room key. Early check-in may be available upon request and subject to an additional fee.
CHECK-OUT: 11:00 AM
To check-out, simply leave your key on the front desk. Late check-out may be available upon request and subject to an additional fee.
LATE ARRIVAL: We are happy to accommodate late arrivals. Please let us know what time you plan on arriving prior to your stay.
PETS: We are proud to be a pet-friendly property! We are a house full of animal lovers and understand how special it is to be able to bring your pet along. We can accommodate visitors with well trained and well mannered dogs. We are located along busy Route 6, so we request that dogs be kept on a leash at all times while outside. Inside the house, dogs may have free-range, but we ask that you do not leave your dogs unattended in your room. If your dog is left unattended, and there are complaints from surrounding guests, you will be financially responsible for their stay as well.
Up to 2 dogs per room. The cost is $25 per pet per day, regardless of length of stay. You must clean up after your pet or be subject to an additional pet charge of $100.00 per clean up or damage.
We have a 6 year old, sweet-natured Rottweiler named Luna who is known to hang out in the gardens or the lounge. She is very good with other dogs and children.
CHILDREN: We love children of all ages at the Rugosa! For their safety, please do not allow your children to play on the grounds or in the pool area unattended. Do not allow your children to play in the driveway or parking area. We do not have cribs or baby equipment, however, we can provide information for baby equipment rental services.
SMOKING: Smoking is prohibited inside all guest rooms, and common areas at the Rugosa. Smoking is permitted anywhere outside. Please use ashtrays on premises.
DAMAGES/DAMAGE FEES: Guests are responsible for any damages or theft. You may be charged for such things as abuse, damage above normal wear and tear, pet damage, and theft. In the rare event that a room or its contents are damaged due to extreme guest negligence or evidence of smoking in the rooms, we may assess a damage/cleaning fee not to exceed $500 and/or replacement charge not to exceed $1000
PARKING: Guests are welcome to leave their cars here in the driveway in front of the house free of charge during their stay. However, we do ask that guests try to limit to one car per room.
HOUSEKEEPING: We are unable to provide daily housekeeping during COVID times. If you wish to have housekeeping services during your stay, please contact us. Fresh towels are available upon request. All of our Rooms will be furnished with linens, towels, toilet paper, hand soap, and complimentary toiletries.
COMMON AREAS: Guests are welcome to use the common areas of the house including the lobby, Chuck’s Lounge, indoor dining areas, outdoor patio, backyard and pool. As we are a small guest house with limited staff, we kindly ask that you leave the area as you found it. Please remove any trash or dirty dishes. Used pool towels should be discarded into the pool towel receptacle after use.
POOL SAFETY RULES: When you stay at The Rugosa, you will get access to the pool. The pool will be opened from Memorial Day to Columbus Day. It's important that these safety measures are used all the time. Our guests must agree to the following
No lifeguard is on duty. Swim at your own risk!
Children under 15 can swim or play in the pool only when adults are present. Please maintain constant supervision over children.
No running, please walk slowly in the pool area. No roughhousing, dunking, pushing, or wrestling. No diving.
Keep the area clear of clutter, debris and small toys. No glass is allowed in the pool area.
Pool hours are 8am - 9pm. There is no swimming after 9pm or during thunderstorms.
There is no eating, drinking or chewing gum while in the pool.
Please keep the gates to the pool area closed at all times.